Crear, configurar y publicar un agente: instrucciones, conocimiento, modelo, herramientas y versiones.
En Agentes ves una tarjeta por agente, con su estado y cuántas conversaciones está atendiendo. Para sumar uno, tocá Nuevo agente, ponele un nombre (Ventas, Postventa…) y un color. Empieza como borrador: le das instrucciones y lo publicás.Cada canal tiene un agente que responde primero; eso se elige en el canal. Ver Cómo funciona.
Mientras editás, la barra de abajo te avisa Tenés cambios sin guardar. Guardar borrador lo guarda sin que cambie lo que ve el cliente; Publicar crea una versión nueva y desde ahí atiende con ella.En Versiones ves cada versión (Publicada, Borrador, Anterior), con sus turnos, derivaciones y tokens de los últimos 7 días. Restaurar carga esa versión en el editor: después la guardás como borrador o la publicás.
En Versiones → Borrar agente. Las conversaciones que atiende pasan a la cola del equipo; las conversaciones y los casos quedan. El agente y sus versiones no se pueden recuperar.
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