Las que esperan a alguien del equipo. Empezá por acá.
Mías
Las que tomaste vos.
Agentes
Las que está atendiendo un agente.
Equipo
Las que tomó alguien del equipo.
Todas
Todas, menos las archivadas.
Archivadas
Las que archivaste.
Arriba podés Buscar por nombre o teléfono y filtrar por Canal y por Equipo. Qué conversaciones ves depende de tu rol y tus equipos: ver Equipo y roles.
Tocá Cliente y casos (en la computadora está siempre a la derecha) para ver el contacto, sus Casos, sus Otras conversaciones, las acciones del agente y lo que usó de IA. Nuevo abre un caso a mano: ver Casos y contactos.
Supervisores, administradores y el dueño ven Ver qué hizo el agente debajo de cada respuesta de un agente: la versión y el modelo que usó, cada paso (qué pensó, qué herramientas usó y qué le devolvieron) y los tokens. Sirve para entender una respuesta rara y ajustar sus instrucciones.
Archivar saca la conversación de las vistas; queda en Archivadas. Si el cliente vuelve a escribir, reaparece.
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