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Adding someone

In People, tap Add person, enter their email, pick the role (and their teams, if there is more than one) and tap Invite. They get an email with a link to sign in.

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Roles

Only the owner can make someone an admin. On a person’s page, next to the role, What each role can do shows this same summary.

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A person’s page

Tap someone in People to see their page:
  • Profile: their Picture and Name, shown in conversations, cases and teams. Everyone can change their own; admins change everyone else’s.
  • Role: what they can do in this space. The owner’s role doesn’t change.
  • Teams: the teams they’re in, at least one. See Teams.
  • Turn off: they can no longer enter this space, take conversations or get cases; the conversations they had taken go back to the queue and what they did keeps their name. Turn on brings them back.
  • Remove from the space: they leave it and its teams; the conversations they had taken go back to the queue. To come back, invite them again.

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minai agents

At the foot of People are the minai agents: minai agents that analyze and configure this space. They see queues and metrics, read conversations and each turn’s steps to review your agents, and propose changes as drafts that a person publishes. They never write in a conversation or publish. They connect from minai, by installing the minai desk plugin on an agent and picking your space; only someone who administers the space can authorize it. Revoke takes its access away at once; to come back, connect it again from minai. For a minai agent to answer your agents’ consultations, it connects as an external agent: see External agents.