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Home

Home is your space’s summary:
  • How many conversations are Queued, With agents, With the team and Unread.
  • Messages, last 14 days: from Customers, Agents and the Team, per day.
  • This month: AI conversations (conversations an agent handled, one per day), Turns, Handed off, Input tokens (and how many came from cache) and the Estimated cost.
  • Open Cases and Closed (7 days).
If you haven’t connected a channel yet, Home takes you there.

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Usage

Usage shows the tokens your agents used and what they cost, at each provider’s published prices. You pay in your provider account; this is so you know how much and where.
  • Pick By day or By week, the Period and an Agent (or All agents).
  • At the top, the totals: Cost, Turns, Input tokens, Output tokens, From cache and the cost Per turn.
  • The cost chart, with Show table to see the numbers.
  • By agent, By model and the Conversations that cost the most.
  • At the bottom, the Prices per million tokens table, in dollars.
Costs are estimated with the prices published as of the date shown; with OpenRouter, the cost it reports for each call is used. If a model has no price in the table, its tokens count but its cost isn’t added, and the page says so. In a conversation, Customer and cases → AI usage shows its turns, tokens and cost.
To lower the cost: use the cheapest model for simple questions, Effort on Low, and have each action read only the Fields it reads that the agent needs.