Connect WhatsApp

Use a number dedicated to support: the channel works as a linked device, so whatever is written from the phone also shows up in the console.

Create the channel

In Channels, tap Connect WhatsApp. Give it a Channel name (for example, Sales) and pick the line:

New line: a line under minai’s subscription. Nothing else to enter.
My wsapi instance: if you already have a wsapi instance, enter its Instance id (wsapi) and Instance key.

Tap Continue.

Pair the phone

On the phone: WhatsApp → Linked devices → Link a device.

With QR: scan the code the console shows.
With code: enter the line’s number with country code, tap Get code and enter the code that shows up on the phone.

Once it connects, the console says Done, it’s connected!

Pick the agent and team

On the channel’s card, pick the Answering agent and the Receiving team. See How it works.

Channel status

Status	What it means
Connected	It receives and sends messages.
Needs pairing	The QR or code step is missing: tap Pair.
Disconnected	The phone was unlinked (for example, from Linked devices). Tap Pair and repeat step 2.

On its card, Remove. The number is unpaired; conversations and cases stay.