> ## Documentation Index
> Fetch the complete documentation index at: https://help.desk.min-ai.ar/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> Splitting conversations among different people: the default team, and each team's members and channels.

Teams split conversations among different people: for example, **Sales** and **Support**. Every space starts with a **General** team, the **Default** one, with everyone in it: while it's the only one, everyone sees every conversation. Everyone is in at least one team.

## Making a team

1. In **Teams**, tap **New team**, name it and tap **Create team**.
2. On its page, under **Members**, tap **Add…** to pick who handles its conversations. A person can be in several teams.
3. In **Channels**, pick each channel's **Receiving team**. The team's page shows the channels that send it conversations.

From then on, that channel's new conversations belong to that team:

* **Operators and viewers** see their teams' conversations and the ones they took.
* **Supervisors, admins and the owner** see them all.

A conversation can be moved to another team from the conversation itself: see [Inbox](https://help.desk.min-ai.ar/en/serve/inbox.md#moving-a-conversation). A case type can also send its cases to a team: see [Case types](https://help.desk.min-ai.ar/en/serve/cases-and-contacts.md#case-types).

## Deleting a team

On its page, **Delete team**. Its conversations and channels go to the default team, and so do its people who weren't in another team. The default team can't be deleted.


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