> ## Documentation Index
> Fetch the complete documentation index at: https://help.desk.min-ai.ar/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Instagram

> Direct messages and comments of a professional Instagram account, through a Meta app of your company's.

You need a **professional Instagram account** (business or creator) and a Facebook account to create a **Meta app of your company's**. It's done once and takes about 15 minutes.

**1. Start in the console**

In **Channels**, tap **Connect Instagram**, give it a name and tap **Continue**. The console shows the steps and two values to copy: the **Callback URL** and the **Verify token**.

**2. Create the app on Meta**

At [developers.facebook.com](https://developers.facebook.com), with your Facebook account:

1. **My apps → Create app**. Pick the use case «Manage messaging and content on Instagram» and don't connect a business portfolio.
2. In the use case, «API setup with Instagram login»: add the messaging and comments permissions.
3. «Add account» and sign in with the business's Instagram account. If it asks you to accept a tester invite: in Instagram, **Settings → Apps and websites**.
4. In «Configure webhooks», paste the URL and token the console gave you and tap «Verify and save».
5. In **App settings → Basic**, set your privacy policy's URL, then **Publish → Publish**.

**3. Paste the secret and the token**

Copy the Instagram app secret («Show», above the steps) and the token from «Generate token». In the console, paste them into **Instagram app secret** and **The account's access token**.

**4. Choose where comments go**

* **In this channel**: direct messages and comments are handled by the same agent and team.
* **In another channel**: comments go to a separate channel, with its own agent and team. Whoever comments and writes privately is still the same contact.

Tap **Connect**. The console confirms the account now receives messages.

## The rules on Instagram

Instagram limits when you can write to someone, and the console shows it above the reply box:

* **Direct messages**: you can write to them up to 24 h after their last direct message.
* **Comments**: they're answered **privately, once** per comment.

After that, you can't reply until the person writes again. The agent follows these rules on its own.

## If the token stops working

If the channel shows **Disconnected**, tap **Enter a new token** and paste a new one from «Generate token». If it's at **Needs connecting** because you didn't finish the steps, tap **Finish connecting**. A token from another Instagram account won't do: to connect that one, create another channel.


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