> ## Documentation Index
> Fetch the complete documentation index at: https://help.desk.min-ai.ar/llms.txt
> Use this file to discover all available pages before exploring further.

# What minai desk is

> AI agents that serve your customers on WhatsApp and Instagram, with your team alongside for whatever needs a person.

**minai desk** is minai's customer service console. Your customers write to you on **WhatsApp** or **Instagram**, and an **AI agent** answers them: it answers questions, opens cases for whatever needs follow-up and, when a person is needed, passes the conversation to your team.

It all happens in a single inbox: what agents are handling, what's waiting for the team and what someone already took.

## How it's set up, in four steps

**1. Create your space**

You sign in with your email and give it your company's name. Your space starts with a first agent, **Assistant**, ready to answer.

**2. Add an AI key**

Agents think with your own Claude, OpenAI, Gemini or OpenRouter account. You paste the key in **Models**.

**3. Connect a channel**

A WhatsApp number or a professional Instagram account. From then on, every new message goes to the channel's agent.

**4. Tune the agent**

Tell it what it handles, your company's policies and when to hand off to a person, and publish it.

## What agents do

> **Answer**
>
> They answer with what you told them in their instructions and knowledge. They don't make up what isn't there.

> **Open cases**
>
> Orders, complaints, exchanges: whatever needs follow-up is logged with a status and a priority.

> **Hand off to the team**
>
> When the customer asks for a person, or the agent can't resolve it, the conversation goes to the queue.

> **Use your systems**
>
> With connectors they look up stock, orders or customers in your API or an MCP server. Whatever changes something is confirmed by the customer or approved by the team.

## Where to go next

> **[Quickstart](https://help.desk.min-ai.ar/en/quickstart.md)**
>
> From zero to your first customer served.

> **[How it works](https://help.desk.min-ai.ar/en/how-it-works.md)**
>
> Agents, channels, the queue and cases.


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